Marco Cubas

Extensive call center management experience for major institutions. Possess strong team leadership, motivational, and coaching skills. Technically astute with experience in telephony systems technology. Maintain a consultative coaching style and extensive interviewing and hiring experience. Establish performance goals to meet efficiency levels, sales targets, and quality assurance standards as well as proven ability to supervise and develop performance of team. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy. Experienced in excelling in fast pace sales environment. Fully Bilingual, able to connect and close sales in Spanish.