Marc Siegel

San Jose, California


msiegel @


Professionally, I founded and managed a variety of online properties and community events:

Customers delighted by a cheering throng of work colleagues: March 2014

Self-help for SMB

Consumer customer communities:

- Simraceway
- Twitter conversations for @simraceway from 6/2012 - 4/2013

Product support forums (45 total) in a B2B environment:
- IBM Rational Support forums

NASA educational websites:

- for example, Live From Mar

Writing samples from the vibrant customer community at Simraceway:

Altering product in response to customer input:
Unhappy with purchase
Customers open new Latin American market
QuickRace 2.0 tests

Organizing local customers:
Organizing customers in San Francisco
Customer meetups in London and Leeds

Explaining and engaging on new features/rules change:
New generation of Skillquant
Quick Race 2.0 is coming
Racing rules are changing
What is Skillquant and how does it work?

Special posts:
Trip to Sonoma to visit with PDC winners
An outing to a kart track by two customers in Spain

Earier in my career at NASA, I wrote a story about a trying time read on BBC