Marc Siegel
San Jose, California
Portfolio
msiegel @ gmail.com
Airbnb: bit.ly/BeachCleaves
Professionally, I founded and managed a variety of online properties and community events:
Customers delighted by a cheering throng of work colleagues: March 2014
Self-help for SMB
Consumer customer communities:
- Simraceway
- Twitter conversations for @simraceway from 6/2012 - 4/2013
Product support forums (45 total) in a B2B environment:
- IBM Rational Support forums
NASA educational websites:
- for example, Live From Mar
Writing samples from the vibrant customer community at Simraceway:
Altering product in response to customer input:
• Unhappy with purchase
• Customers open new Latin American market
• QuickRace 2.0 tests
Organizing local customers:
• Organizing customers in San Francisco
• Customer meetups in London and Leeds
Explaining and engaging on new features/rules change:
• New generation of Skillquant
• Quick Race 2.0 is coming
• Racing rules are changing
• What is Skillquant and how does it work?
Special posts:
• Trip to Sonoma to visit with PDC winners
• An outing to a kart track by two customers in Spain
Earier in my career at NASA, I wrote a story about a trying time read on BBC