Gideon Mariochukwu

Hi, I'm Gideon Mariochukwu — an adaptable, forward-thinking IT professional with a deep passion for tech support, system implementation, and process improvement.

With over 5 years of diverse experience in digital services, user training, and frontline technical support, I’ve developed a hands-on, people-first approach to solving technical challenges. From managing help desk operations to optimizing CRM workflows and supporting end-users across Windows, macOS, and Linux environments, I pride myself on making technology more accessible and empowering for everyone I support.

I’ve successfully delivered onsite and remote IT support, improved resolution times, and implemented IT solutions that reduced inefficiencies and improved user satisfaction. My background includes working with tools like Active Directory, Salesforce, Google Workspace, OpenLDAP, and Agile project management, which helps me bridge the gap between tech and people with ease.

Currently, I’m diving deeper into cybersecurity, preparing for my Security+ certification, and aiming to grow into a SOC Analyst role. I believe strongly in continuous learning, collaboration, and using technology to drive meaningful change — whether it’s in a corporate environment or a small community.

🛠Skills & Tools: Jira, Google Workspace, Microsoft 365, ServiceNow, network configuration, CRM platforms
Location: London, Ontario — open to remote work and relocation opportunities
Core Values: Curiosity, integrity, growth, and service
Side passion: I lead a weekly growth-focused group called “Let’s Talk Growth,” where we explore mental, spiritual, financial, and personal development.

Whether you're looking to connect, collaborate, or simply share ideas — I’d love to hear from you.