Mark Hayes

Motor industry professional managing positions at both retail and distributor levels.
Substantial experience in both the sales and after-sales processes.
Focus on strategic development of dealer networks.
Development of customer retention marketing initiatives.
Dealer development initiatives aimed at increasing vehicle and spare parts sales, customer retention, efficiencies and profitability.
Adapting and implementing manufacturer processes at local level.
Developing and building web based KPI, CRM and CSI management tools.