I write books (>50), celebrate humanity, and love technology

I've sold over a million books, including many on the topics of technology, social media, eBay, eCommerce in the "For Dummies" Series and Customer Service.

I'm on KFI AM 640 in Los Angeles and my consumer technology, #techradio podcast, gets 3,000 downloads a month.

I'm passionate about the world of Social Media. I love it as a way for business to connect with their customers and provide better service.

Simplifying technology is my life's work.