Marvin Li
Toronto, Canada
• Over 7 years of technical support call centre experience
• Over 7 years of customer relations experience
• 3 years of experience in training facilitation
• Over 7 years of combined experience in various incident tracking systems such as Remedy, iCare, Zendesk, and Amdocs ICM
• CompTIA A+ Certified
• Microsoft Certified Solutions Associate (MCSA)