Mary Ann Leoncio

Experienced and versatile professional with a diverse background in virtual assistance, customer service, technical support, English instruction, and IT helpdesk.

Demonstrated expertise in providing virtual support, resolving customer inquiries, delivering high-quality English instruction, and troubleshooting technical issues.

With over 4 years as a Virtual Assistant, 7 years in customer service and technical support, more than 5 years as a freelance English Instructor to Chinese students, and a year of experience in IT helpdesk.

Proficient in utilizing digital tools, managing remote tasks, fostering positive client relationships, and adapting to dynamic work environments.

A motivated self-starter with strong problem-solving abilities, exceptional communication skills, and a proven track record of delivering outstanding service and support.