Shelayne Mathieu

I am a broadly skilled, dynamic and successful IT professional with over twenty years experience in the application support, development and senior management. I am a strong leader and team player with a positive "can-do" approach – with a solid balance between technical, management and relationship skills.

I have successfully created and managed teams from the ground up, with a focus on exceptional customer service as well as managed various size projects, all within budget and on time!

I have in-depth experience in leveraging ERP applications to enhance customer satisfaction as well as reducing business costs by creatively implementing several changes (system & process) to maximize efficiency and reduce errors.

My experience is within various business sectors namely retail, manufacturing, government communities and software development organizations.

My goal and passion is to share my entrepreneurial spirit with the right customer focused businesses in order to ensure exceptional customer service, thus creating loyal customers and continued growth/profits.

Give me a call and let's chat...... 0401-700-922

Specialties

• Project Management
• Business/Systems Analysis
• Applications Development and Support
• Process and procedure development
• Instructing/mentoring
• Workflow documentation
• Senior Account/Customer Management
• Staff Management
• Help Desk Implementation & ITIL Certified