Matthew Smith

Profile

Experienced and engaging CRM Project Manager with
extensive multi-national experience in project management, solutions
architecture, implementation design, pre-sales support, training and software
development in the field of CRM, Customer Experience, Social Media, Contact
Centre Management, Self Service, Virtual Assistants and SaaS within the Cloud
Environment for public and private sector organisations.

Key Skills

• Leading multiple client projects from inception to
  completion, ensuring all projects delivered on time, within budget to highest
  level of quality and customer satisfaction.
• Strong supplier and stakeholder management
  skills; sound commercial judgement, strategic and financial management
  capability. Developing actionable and targeted change
  management plans.
• Managing multiple concurrently scheduled upgrades
  including project documentation and management of budgets up to £1m.
• Contributing to pre-sales support during the sales
  cycle; ensuring the correct positioning and selling of the implementation,
  solution, education and development of service offerings.
• Strong negotiation skills; able to influence at all the levels and build, maintain and
  establish effective business relationships with key clients.