Qualified Project Manager with background and experience within customer service delivery, process optimization, and organizational management. ITIL certified with extensive experience in Change and Incident Management. This also includes working within orientated projects analyzing and identifying needs and implementing solutions, such as ITIL, to merge business processes with the requirements of IT solutions. Excellent communication skills with experience of contract negotiation and with further work experience across international spectrum and offshore outsourcing.
Extensive technical academic background and professional work experience in electronics engineering, working within production, acquisition, development and pre-sales and sales. This has led to professional development within the IT/telecom sector, spread over 10 years and additionally, the acquirement of a strong work portfolio which includes service and support and account management, whilst being responsible for and seeing the implementation and monitoring of OLA and SLA.