McKala Kruse

McKala helps lead critical safety and high risk incident teams, specializing in customer success and quality assurance for cross-functional support. Her work bridges technology, customer retention and satisfaction, while focusing on customized solutions to create business transformation and efficiency.

Most recently, she has been working in a client management, delivery management and lead in a customer success role to support expansion initiatives for the North American market for Uber. A liaison between business and technology, her work ranges from strategy consulting, program management including account management, and team management.

As team lead of customer success, McKala led the team to spearhead specialized projects, work initiatives, and specialized training and certifications for career growth and professional development. Internally, acknowledged as a high performing, high demanding manager with a "play hard, work hard," mentality. Motivated team player that values integrity, teamwork, communication, competition, and results.

CORE COMPETENCIES
• B2B Customer Centric Focus
• Performance Management
• Presentation Creation
• Multi-nodal Sales Channels
• New Hire Screening
• CRM Management
• Needs Analysis
• Coaching & Mentorship
• Lead Generation