Level-2 Certified Senior Maintenance Engineer and Customer Support Specialist at OPPO Bangladesh. Proven in a large number of customer support with 99% satisfaction rate. Expert in Technical support, smartphone repair, and Customer dealings technical issue solving. Awarded as “Excellent Customer Support 2023” by OPPO. Strong SP Account Management skills, adhering to OPPO O-elite standards. Former Production in Charge with leadership skills. Holds a 3.79/4.00 CGPA in Electrical and Electronic Engineering. Certified IT Support Technician proficient in English, Bengali, and Basic in German.