I'm focused on helping my clients deliver a better customer experience by implementing effective systems!

Examples of Impact (3 companies, 7 projects):

PIC Investment Group

1. reduced weekly admin from 40hr per week → 4hr per week
2. developed 4-year strategic business plan for adventure business

Vendasta

1. President's Club Winner
2. Grew four books of business (2 sales-led; 2 product-led)

Member Solutions

1. Launching consolidated ticketing system (Hubspot)
2. Introducing account management discipline that stimulates meaningful client growth
3. Helping the discovery phase of our customer experience become more product-led

My business passion revolves around three interests:

• Customer Experience (CX),
• Strategy, and
• Governance

Interested in hiring me? Let's chat…