Professional services, customer success and operations expert. I have had experience in OSS/BSS in areas ranging from integration, implementation, transition, delivery, support and R&D- driving operational excellence. Constantly involved in RFP, sales proposals.

• I have provided and managed customer facing support for onsite/offshore team, domestic and international clients
• Client Interfacing, Project Management, Business & Techno-functional Consulting, Software Delivery Management, Business Requirements management, Producing Business Proposals & presentations to clients have been my driving responsibilities
• I have a 7+ year track-record of exceeding my employer’s & customer's performance standards and KPI