Melissa Van Engen

I recently married and relocated to Northwest Iowa

Most Recent Role: Executive Customer Care Lead & Workflow Coordinator

Company: StubHub - Hartford, CT

Years of service: 6

Duties: Team Lead for 11 CSR's handling executive level escalations, Better Business Bureau complaints, Attorney General's Office complaints, legal issues, service feedback, social media, administrative tasks and reporting.

16 years of customer service experience - retail, office & call center.

I am passionate about people, purpose, music & shoes.