Melody Guerrero

PERSONAL INFORMATION:Birth Date: Nov. 09, 1987 Birth Place: Dumaguete City, Negros Oriental, Philippines Age: 26 Status: SingleHeight: 5’3” Weight: 55 kgs Passport #: EB6578249 Valid until: Oct. 16, 2017EDUCATION2006-2008 Negros Oriental State University Bais City, Neg. Or. Bachelor of Science, Hospitality Management2004-2006 Negros Oriental State University Bais City, Neg. Or. Associates in Hotel and Restaurant ManagementEXPERIENCE:Captain Waitress01/2013 - Present Ramada Chelsea Hotel Al Barsha**** Dubai, UEA.• Maintain fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards. Greet and smile the guests.• Ensure food quality and 100% customer satisfaction in service.• Make sure that the customers are happy and comfortable.• Present menus to the guest and answer questions about menus items, making recommendations upon their request.• Cashiering, making sure that all food orders are correctly put in the system for making bills.• Welcoming the guest and guide them to their tables and check if they are comfortable to the selected seats and tables.• Ensure that our guest receive prompt, friendly and personalized service.• Acts as a final check on the quality of food and beverages item before they served. Patiently resolve any complaints and correct cash handling.• Assist the management in maintaining standards by reporting any problems of the surroundings.• Prepare and serve food and beverage to guest in a friendly and professional manner in order to maximize guest satisfaction consistent with established standards.• Always attentive to the guest request and needs of the guest.• Suggestive selling and upselling.• Remove and clean dishes and glass from tables or counters after the guest finished dining and take them to kitchen for washing.• Make sure that the bill was correctly charged before it presented.• Show appreciations for the guests visit in the restaurant, and say thank you with a smile.Food and Beverage Attendant07/2008 - 03/2011 Plaza Maria Luisa Suites Inn**** Surban St.,Dumaguete City, Neg. Or.o Ensure that customers in any nationalities have a pleasant and welcoming experience. o Take customer’s orders and ensure they are reported correctly to the kitchen. o Deliver prepared food to the table and verify the order arrives complete and accurate.o Prepare hot, cold, and mixed drinks for clients, and chill bottles of wine.o Provide the customer with his bill, collects payment and pat