METE KISACIK

• 20+ years IT experience including 5 years international companies on multinational environments at Canada, India, US, Greece and Portuguese originated teams and cultures.
• 18 years project management experience more than 5,000 man day personal effort at 50+ projects having more than 300 million US $ budget with multinational teams.
• 15 years Team Management experience both local and International teams, recruit, evaluate, mentoring, leadership experience and performance management increase successes.
• Expertise in CRM, ERP, ECM, BPM, BI, EAI, Call Center, Internet, Intranet, Investment and Banking projects for Telecom, Government, Finance, Construction and Health sectors on various platforms.
• Built & managed CRM, ERP, ECM, BPM, LIS, BI projects on 6000+ locations & 10000+ users.
• Implemented Siebel CRM (Contact Center, Campaing Management, SFA) on 5000 users,
• Designed & developed first local Investment CRM application (ATP-CRM) for 33 clients and improved sales revenue by 20 %.
• Strong communications and organization skills foundation of new business lines, new products and new local branches of International companies.
• Innovative Transformation and Solution Manager with 20+ years-experience developing and executing IT strategies in alignment with business objectives. Successful in Banking, Telco, and Production environments during all business processes, and transformation.

• Directed organizations of up to 150 people and managed annual budgets of $ 50m.

Specialties

* DWH-BI Platforms & Services (Teradata, SAP Business Objects, Informatica)
* CRM Solutions (Siebel 8.1, Microsoft Dynamics 4.0, Goldmine, Applix, Clarify, Remedy, Sugar CRM, Compiere CRM, Tradesoft CRM)
* ERP Solutions (Compiere, MIS.NET)
* ECM Solutions (Documentum, IBM Filenet, MS Sharepoint, Alfresco, Joomla)
* Banking (ICBS-Fiserv, MARBAS)
* Investment (Finbase, wisetrade, ATP, Reuters, Kondor+, Bloomberg)
* Payment Systems (EFT-SWIFT,SAE)
* Call Center(Easyphone, IVR, Dialogic CTI)