Matthew Gilboy

Operations Analyst and licensing specialist in Chicago, Il United States

Matthew Gilboy

Operations Analyst and licensing specialist in Chicago, Il United States

My work is to help people build.

I have worked in both first and third-party fulfillment operations roles, as well as in project management and government. I have been responsible for maintaining day-to-day efficiencies, providing quarterly reporting for cross-departmental decision making, and creating or revising business practices to ensure efficiency and results.

I am interested in how automation can improve workflow. I have found ways to improve operational models in very different sectors: government, web development, vendor support, and order fulfillment. Recently I was able to reduce reporting and outreach overhead by 30-75% in different SoPs.

I have had the opportunity to work closely with a wide range of stakeholders and voices, both internal and external, in projects ranging from web site development, CRM utilization, internal product development, merchant support, and compliance analysis. I have relied on listening to their needs to shape collaborative, workable solutions that solve problems and get answers.

Specialties: Business Logic & Development - Procedural Analysis, Design, & Implementation - Contracting Specialist - Client Service - Data Design & Analysis

  • Work
    • American Medical Association
  • Education
    • Bachelor of Art
    • Youngstown State University