Matthew Gilboy

Operations Analyst in Chicago, Il United States

Matthew Gilboy

Operations Analyst in Chicago, Il United States

My work is to help people build.

I have worked in both first and third-party fulfillment operations roles, as well as in project management and government. I have been responsible for maintaining day-to-day efficiencies, providing quarterly reporting for cross-departmental decision making, and creating or revising business practices to ensure efficiency and results.

I am interested in how automation can improve workflow. I have found ways to improve operational models in very different sectors: government, web development, vendor support, and order fulfillment. Recently I was able to reduce reporting and outreach overhead by 30-75% in different SoPs.

I have had the opportunity to work closely with a wide range of stakeholders and voices, both internal and external, in projects ranging from web site development, CRM utilization, internal product development, merchant support, and compliance analysis. I have relied on listening to their needs to shape collaborative, workable solutions that solve problems and get answers.

Specialties: Business Logic & Development - Procedural Analysis, Design, & Implementation - Contracting Specialist - Client Service - Data Design & Analysis

  • Work
    • Self-Employed
  • Education
    • Bachelor of Art