Marion Frigillana
Senior Professional Services Consultant in the Global South, moving to the Global North
I am a consultant focused on emerging technologies, driven by a pursuit of a smarter planet. My work and interests span science, engineering, design, research, statistics, startups, nature, and law—a multidisciplinary lens that I bring to solving complex digital challenges at scale.
Currently, I serve as a Senior Professional Services Consultant at Genesys, bringing 6+ years of experience embedding directly with enterprise customers across APAC, North America, and EMEA to design, deploy, and operationalize Genesys Cloud CX and AI solutions. With over 10+ years of combined expertise spanning enterprise IT, cloud architecture, networking, security, and programming, I operate on a hands-on, customer-embedded delivery model—embodying the mindset of a Forward Deployed Engineer.
I thrive at the intersection of deep infrastructure knowledge and business acumen, translating sophisticated technology into measurable, human-centric customer experience outcomes.