Marion Frigillana

Enterprise CX solutions architect and senior solutions engineer with 12+ years across cloud, networking and full-stack delivery, including nearly seven years of customer embedded consulting at Genesys for strategic clients in EMEA, North America and Asia Pacific.

I own technical scope end to end: discovery, system design, build, production rollout and post deployment optimisation. I ship enterprise CX platforms into production for banks, governments and global brands, with applied AI (Genesys Copilot, Agent Assist, conversational AI) across voice and digital channels. Career highlights include a four continent platform consolidation and a rapid disaster recovery migration that restored live operations for banking and government clients under extreme time pressure.