Matthew Groshong

I am a commercially focussed IT Director with a breadth of experience developing and implementing successful strategies for managing highly available and efficient IT services. I am currently looking for a new opportunity to build on an already rewarding career leading motivated technical teams.

My IT career started at Microsoft, where I learned valuable engineering and project management skills by supporting Microsoft.com and managing Internet infrastructure. I then moved to London to manage the launch of a small-business portal service across the EMEA region. Following that, I moved into the MSN Europe Service Operations team where I was rapidly promoted to Engineering Manager and led a team of bright and ambitious engineers whilst managing the relationship between the development, test, and operations teams. At Microsoft, I gained valuable experience in improving service quality through effective deployment of industry best practice processes and capable leadership.

In early 2007 I moved to the Newspaper Licensing Agency (NLA) where I was responsible for the entire IT infrastructure, services, and IT strategy across the business. At the NLA, I gained experience in outsourced service management, commercial and contract negotiation, financial management and continual service improvement strategies. I led initiatives in virtualisation, cloud hosting, and an evolution to a service oriented architecture.

Over 18 months ago I joined a rapidly expanding enterprise SaaS provider; ServiceNow. This position has provided me with great experience as we’ve taken the company through a period of immense growth. I am the European senior leader responsible for the Cloud Infrastructure teams including Systems & Network Engineering, Data Centre Operations and Security. I am also heavily involved in the EMEA leadership team helping to drive further growth and expansion by working closely with the ServiceNow Sales and Consulting organisations. In addition, I manage multiple customer specific projects aimed at improving customer satisfaction and preventing service disruption.

When I'm not working hard I spend time with my wife chasing our three children around, photographing the world and riding my bike.

If you are looking for an accomplished, hardworking and positive IT leader for your business, please get in touch.