Micah MacDonald

Assistant Service Delivery Manager in Washington, DC

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I'm a consummate professional currently employed by the American Institutes for Research (AIR) in Washington, DC. I started out in the IT industry during Y2K as a support technician and have moved up to being a manager bringing exceptional customer service and a broad knowledge to all levels of users. I continuously take a proactive role in solving problems and have an outstanding business acumen.

  • Work
    • AIR
  • Education
    • Florida Institute of Technology