Michael Lueck
Technical Support and Consultant in Racine, Wisconsin
Senior Apple technical Expert (Support Level 4) with over 13 years at Apple, specializing in macOS, iOS, iPadOS, Apple Account & iCloud, and Media Services support for complex, escalated issues. Known for strong critical thinking, clear communication, and empathetic customer engagement while maintaining high customer satisfaction.
Technology is my second career, following 15 years in logistics and commercial driving (Class A CDL, HazMat). This background brings a strong work ethic, accountability, time management, and calm problem-solving under pressure—skills that translate directly into high-level technical support and systems administration.
In parallel with my Apple role, I serve as a Network and Systems Administrator for a K–8 school, supporting multi-platform systems and multiple campus networks. I value teamwork, service, and continuous learning, and I enjoy contributing to organizations that emphasize trust, reliability, and people-first technology.
Outside of work, I enjoy home improvement projects, church involvement, time with family, and travel—especially to warm, sunny destinations that keep me energized and active.