Michael Stauffer

Summary

A competent and experienced Implementation Manager, with over 5 years experience in managing complex SaaS Applicant Tracking implementations of varying scopes and sizes. Has the ability to build strong relationships with all stakeholders and to turn proposals into reality, while keeping the implementation on track throughout entire project life-cycle. Especially successful in projects that demand rigor, a high level of drive and dedication and a focus on delivering business outcomes through the use of methodologies.

Experience

Implemenation Manager @ Jobvite

Jobvite serves companies with the highest expectations of recruiting technology and candidate quality. Companies that value an easy-to-use applicant tracking system, social grown employee referrals, and positive candidate experiences choose Jobvite.

Industry analysts call our innovations “game changing” and leading edge. We are an award winning late stage SaaS start up that is revolutionizing the $165B recruitment market with a hiring platform based on cutting edge technologies and network integrations with Facebook, Linkedin and Twitter.

• Work with customers to understand goals and business processes
• Provide expert knowledge of our application to the customer
• During activation, create project timeline and manage the project to meet deadlines and customer goals
• Provide ongoing support to customers to ensure their success
• Participate in the design of automating features in Jobvite
• Drive to continually improve our internal process for customer care
• Identify, troubleshoot and resolve issues encountered by users, confirm and report bugs
• Document issues using case format in our CRM system and defects in our bug tracking tool
• Act as a liaison between our Product Management and Engineering teams
• Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and other actions that involve improving our product
• Develop technical solutions to be posted to both internal and external knowledge base