Michael Wales

As a Senior Network Operations Engineer/Manager, am a world class expert with years of experience offering very strong network, operations, translations, maintenance, integration, database, SS7, operating support systems, VoIP, internetworking, and emergency support, also years in digital switch installation. I have recognized strong project management skills, and am offering superior interpersonal skills allowing the ability to work well with others, excellent oral and written communication skills, and capable to understand complex issues, and learn quickly to apply them in a simple concise language for mentoring, ticketing, and presentation. Also experienced in root cause, analysis, and reports for traffic, network elements, operating systems, and operational measurements for both preventative, and reactive trouble shooting for switching, transport, large network operations and management systems

Major Strengths: Working with clients, vendors, and customers for engineering, operations, translations, traffic, and provisionining. Creating fault tolerant networks and the mangement of systems up to and into service. Resolving IT and voice trouble tickets for Sonet, SDH, TCP/IP, ATM, Eithernet, and Frame Relay. Also working with Wireless, Enterprise, and PSTN. Team palayer and mentor, tenacious, document orentated, with high empasis on quality and customer support and satisfaction.