Michelle Kostya

Michelle Kostya is Senior Manager, Social Media Enablement at Rogers Communications. In this role Michelle is working to provide guidelines, best practices as well as a framework for measurement and social media insights for the company. In her previous role as Program Manager for Social Media Support for BlackBerry she was central in setting the the road map and direction for social customer service. While at Research In Motion, Michelle initiated and rolled out a social media support team providing help to customers on Twitter (@BlackBerryHelp) and jump started the BlackBerry Community Support Forums by engaging with community members. Michelle’s background in customer service as well as marketing, product management provides her with a unique perspective on social media in business.

She is an infrequent blog contributor on the Social Business Blog.