Brings more than 20 years of corporate email campaigns, compliance, security, and maintaining industry relationships. This requires an advanced, formal education and a very broad skillset including outstanding communicative, regulatory compliance, abuse response process, legal, team-building, customer care, and leadership skills, among others. Utilized well, these skills will enhance corporate and market branding to retain and enlarge a satisfied customer base that increases corporate revenue and profit.

OVERSAW migration from usage of a shared, MS Exchange mailbox to a queue-based, ticketing system along with the emergency migration of ticketing system when the initial system was suddenly declared ‘End-of-Life’ by creator.

ACHIEVED >95% effective at Spamhaus SBL remediation efforts where client was retained.

MANAGED effective, department handling of more than 135,000 cases and more than 50,000 investigations annually.

OVERSEE client efforts to bring noncompliant programs into compliance with both legal requirements and Company Policies & Procedures through collaborative efforts involving direct outreach, or through the breach-of-contract cure process.

BUILD and nurture industry relationships with Internet and email providers directly through participation in various, industry groups...particularly M3AAWG where I am Co-Chair of the Abuse Desk Committee.

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