Strategic, Innovative and Performance driven Service Delivery Management Professional (Infrastructure and Operations) with years of progressive experience and proven track record in successfully managing large-scale enterprise cloud projects focused on planning, analysis and implementation of solutions that meet business and technology objectives.
Broad experience in providing expertise in team supervision, resource allocation, budget planning, risk resolution, systems analysis and business process improvements while leading all stages of IT Service Management cycle including requirements analysis, beta and production environment planning and implementation, process engineering, capacity planning and release management.
A “Trusted Project Advisor” with expertise in coordinating and directing all phases of project-base efforts while managing and developing high-performing teams. Areas of expertise include:
▪ Project/Program Delivery and Management
▪ IT Service Management (ITIL & ITSM)
▪ Business Process Improvements
▪ Contingency Planning/ Disaster Recovery
▪ Technical Specifications Development
▪ IT Resource Management (ITRM)
▪ Vendor/Change Management
▪ Release Management
▪ Capacity Planning
▪ Stakeholder Management
▪ Systems Analysis and Troubleshooting