Technician, trainer, thinker, tinkerer, and tour guide for the less-technical person through the world of information technology. Focused on the intersection of people and tech, I analyze, intuit, and learn so that I can understand human needs and meet them with technical solutions. Whether that takes on the form of support, engineering, or communicating, I speak both the language of the technician and the language of the user fluently, and recognize that the best solutions can be a win for both groups—tech that works well, and whenever possible, looks good doing it.