Mik-ko Hanks

Atlanta GA

Have more than 14 years experience in Information Technology with recognized strengths in training, product Documentation, problem-solving, trouble shooting, customer support, and planning/ implementing proactive procedures involving systems dealing with alleviate problems within Data and Voice Carrier Networks

Possess outstanding computer soft and hardware skills and working knowledge using Windows/Mac Platforms, Peoplesoft CRM Functionality, Salesforce, Siebel, Onyx, Microsoft Office 2013, DSL, FIOS, Cable, Satellite, Cisco, Home Network and ISP Troubleshooting, Broadband, Wi-Fi, Web Hosting, VOIP and Various Mobile Technologies.

Develop call drive plan, conduct product roll outs and modify focus groups