What do you do in Attaché?

I am the Service Delivery Manager and I am responsible for managing a high performance and knowledgeable team that provides an overall customer experience through education, development, technology, problem and solution management.

Your Attaché journey?

I started in Attaché back in August 2001 as Support Consultant assisting and supporting our dealer network. In 2006, I had the opportunity to work with some of our key strategic partners as a Business Consultant to implement and provide a software rollout to new and existing sites. This was more face-to-face interaction with clients. In 2007, I was given the opportunity to manage and lead the support team as the Service Delivery Manager. In 2009, I absorbed the Customer Service team and in 2012, we incorporate an internship program to provide added-value services to our dealer network and customer user base.

Education, qualification and/or professional association?

• Bachelor of Commerce (Accounting & Information Systems)
• Graduate Certificate in eCommerce
• ITIL Certified (Foundation Course)
• CPA Program
• Masters of Business in Information Technology Management (current)

Hobbies and interest

Love travelling, photography, fishing, learning something new, scuba diving and especially spending time with my daughter.

My Quote

Find the job you love, and you will never work a day in your life.

One word that describes you?

Hectic!