S.M. Moaaz Khalid

Greetings!! I'm "Moaaz"

Customer services specialist with extensive management experience. Strong interpersonal skills with teambuilding. Innovative problem solver. Well-versed in leading staff training and mentoring with experience instilling motivation and promoting teamwork. Received multiple awards for excellence in customer service.

Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with customers.

KEY COMPETENCIES AND PROFESSIONAL SKILLS:

• Developing customer service procedures, policies & standards and solving customer complaints.
• Able to train, monitor and supervise junior or new staff.
• Able to quickly gain extensive knowledge of a company products & services.
• Adaptive to change and ability to multi-task.