Mohamed Sabry
People Management, ITSM - Crisis Problem Manager, and Scrum master in Egypt
Mohamed Sabry is an accomplished IT Operations Leader, Delivery Manager, ITSM professional, and Agile practitioner with 17+ years of experience delivering application operations, software development, consultancy, digital transformation initiatives, and AI-driven solutions. Certified in SAFe Agilist, Advanced Scrum Master, ITIL, PRINCE2, Kepner-Tregoe, Microsoft, and Oracle, he combines strong technical expertise with proven leadership in managing large-scale operations and high-performing teams.
Throughout his career, Mohamed has held diverse leadership and technical roles within leading ICT organizations, including Head of IT Crisis & Problem Management and Software Development, Scrum Master, BSS/CRM Senior Implementation Engineer, Consultant, Software Engineer, Business Analyst, and ITSM Application Support Specialist. He has successfully led global application support and delivery organizations of 100+ engineers and managers, overseeing portfolios of 250+ applications, including enterprise ITSM platforms such as ServiceNow and BMC Remedy.
His expertise spans IT Service Management (ITIL), Agile and SAFe practices, Lean IT, service operations, crisis and problem management, software delivery, business support, and people leadership. Mohamed has a strong track record of delivering mission-critical services and software solutions across mobile, web, and BI platforms serving thousands of users and customers. He is particularly recognized for implementing data-driven governance frameworks, leveraging KPIs, BI dashboards, QoS metrics, and Root Cause Analysis (RCA) to enhance service quality, operational efficiency, and decision-making.
In recent years, he has been actively driving AI and AIOps initiatives, utilizing artificial intelligence for incident prevention, operational insights, and accelerated incident resolution. His leadership style is characterized by ownership, collaboration, continuous improvement, and a strong focus on customer and business value.
Mohamed has received 15+ awards and recognitions for excellence in delivery, innovation, leadership, and operational performance. Based in Cairo, he is passionate about technology, leadership development, scuba diving, and traveling.