A results-oriented business professional with more than 12 years of experience Contributed in successful start-up operations, product development lifecycle, customer care, and IT OSS / BSS service management in telecommunication sector. Define complex product requirements, road map, business rules, and positioning, Manage ongoing New Feature Request and Product Release processes. Ability to quickly assess business operations and implement the proper balance of people, processes, and technologies to improve employee productivity and achieve high client service levels. Excellent leadership, communication, team building, strategic planning, and problem solving skills. Recognized for having the ability to develop client-focused organizational cultures resulting in significantly higher customer satisfaction, Extensive experience and proven track record of delivering business processes supporting customer experience management lifecycle, proficient throughout all stages of all project development from conception through to post implementation of rollup telecom companies startup.