Mpulatshana Mofurutse

Hello, my name is Mpulatshana. I am an experienced customer service professional with over five years in the industry. As an Escalations Tier 2 Agent and Subject Matter Expert, I handle complex customer issues and work closely with both quality assurance teams and clients during calibrations to ensure high standards. I also coach agents to help them improve, providing guidance on error correction and best practices. My passion lies in resolving challenges efficiently, helping others grow, and delivering exceptional service in every interaction. I am excited to bring my expertise and positive attitude to your team.