Mrinmoy Paul

I am a Global Delivery and Program Leader with 18 years of industry experience specialising in strategic transformation, program management, and building high-performance organizations. With a fervor for creating exceptional client experiences, I currently lead a 260+ strong team at TCS, spearheading Global delivery, AI Product Strategy, P/L, Process Excellence, and Presales initiatives.

My journey spans multiple domains including SDLC, Change Management, Revenue Business Management, and Key Client Account Leadership. I pride myself on being a transformation maestro who combines ideation with execution, frequently pioneering strategic growth opportunities and tackling complex business and technology challenges head-on.

I'm passionate about cultivating future leaders and building teams that evolve into organisational pillars. My unique strength lies in my ability to learn new businesses, take calculated risks, and consistently deliver sustainable results year after year.

I provide strategic leadership and transformation expertise across:

- Global Capability Centers (GCCs) development and optimization
- Technology vision alignment with client experiences
- Strategic transformation and change management
- Program and product management
- Team leadership and talent development
- Process excellence and operational efficiency
- Stakeholder engagement and client relationship management

My approach combines strategic thinking with practical execution, helping organizations achieve top-quartile client experiences (NPS), elevated associate engagement, and heightened profitability.