I’m Muhammad Saleh, a passionate and results-driven Manager Operations currently working at Touchstone Communications. With years of experience in the BPO industry — including my time as Lead Supervisor at IBEX Global — I’ve led high-performing call center teams, scaled new campaigns, and optimized outbound/inbound operations to meet aggressive KPIs.

My leadership style is grounded in coaching, transparency, and team empowerment. I believe in creating synergy across departments and inspiring teams to exceed targets while growing professionally. Whether it's launching a test campaign with 3 agents or ramping up to a 30-seat production floor, I build systems that work — fast, lean, and smart.

I’m always open to connecting with professionals in customer service, BPO leadership, and operations management. Let’s talk about how we can solve complex customer problems with simple execution.