As a Customer Experience Strategist with expertise in digital transformation, I excel in delivering and monitoring excellence in customer service and business conduct across all touch points. I have a strong ability to interface between engineering and front-line teams to implement technical solutions and channels and possess an entrepreneurial spirit that enables me to detect and solve problems that are not readily apparent. With strong analytical and quantitative skills, I am extremely comfortable with data-driven decision-making and performing financial and operational analysis.

In my previous roles, I have designed customer journeys with a series of activities that enhance the level of customer satisfaction and meet customer expectations. I am experienced in managing budgets and headcounts and could work an atypical work schedule while managing a decentralized team located around geography. As a dedicated and self-motivated team player, I can orchestrate multitask levels of responsibility effectively.

I have implementation proficiency and can translate strategic differentiators into innovative and detailed product requirements. I thrive in stimulating, challenging, and dynamic work environments and possess excellent communication and interpersonal skills. As a problem solver, I uphold the integrity of the organization's risk/return decisions and ensure that risks are properly assessed and controlled in accordance with the organization's standards and risk appetite.