Mushahid Ameen

I am a Manhattan analyst, I excel in managing a diverse range of responsibilities that ensure seamless operations and continuous improvement. I adeptly handle incident management and service request solving, ensuring swift resolutions and high customer satisfaction. My expertise in change management allows me to implement changes systematically, minimizing risks. I coordinate and execute monthly releases including OS patching and configuration deployments in both pre-production and production environments. I manage SDN deployments, rollbacks, and rollouts, and oversee certificate management for secure communications. My daily tasks include OMS MANH order management, reconciliation checks, and scenario analysis, with diligent follow-up with site colleagues. I represent my team during release calls and Manhattan CSO calls, especially for DOTCOM cases. Additionally, I collaborate with the DBA team for database patching and provide support for AMR Patching Activities.