Muhammad Usman Warraich

Over 6 years of professional work experience with Telecom companies in different roles. I worked as an in sourcing specialist in Telenor Pakistan , and was leading the correspondence team I also worked as Team Lead In sourcing at Telenor Pakistan and Team Lead investigation and resolution unit in Mobilink Pakistan. Having gained vast amounts of experience from working in project management ,Sales and customer focused environment, I believe that I have the necessary skills and qualities to be successful in this role, as well as building up a career within a company of highest caliber. My experience within customer care has allowed me to work in different situations and towards set goals. I have good planning and organization skills and am able to work independently when required as well as being constructive and decisive, when working as part of a team. Working with a wide range of people and issues, has allowed me to improve my communications skills, knowledge and self confidence, as well as being able to deal with difficult situations and work under pressure effectively. I am a very motivated, hard working and committed individual, who believes in good quality customer care as the key to success. My experience to date highlights my success, focus and commitment to providing an excellent level of customer service , generate new ideas and always towards innovation. Specialties Project Management Increasing customer life cycle, Maximizing Customer experience Contact Center (inbound, out bound, In sourcing) Business and Process Improvement People Management Training Constant renewal and improvements Motivational and mentoring leadership skills Superior performance under high pressure Proven communicator with strong presentation and writing skills Generating Revenue through the call center.