MyLoanCare India

We are a fast growing team of people focussed on bringing a big change. From Sun soaked beaches in Goa to the Himalayas in Guwahati, from tech valley in Bangalore to business hubs in Delhi and Coimbatore, from business-focused Ahmedabad to weekend-focused Gurgaon – we are changing the way people choose and avail loans in India.

A young energetic professionally qualified investment banker working with a large private sector bank, Mr. B, got the best home loan deal he could imagine. He had successfully negotiated a high value home loan at an attractive rate of 8.25%. Mr. B felt proud of his negotiating skills, after all he was an MBA from one of the IIM’s, had an engineering degree from country’s premier institution, and was a CFA charter holder. He had surely got the best home loan deal, better than anyone else.

A few months later, he received a two line letter from his bank that left him in a state of shock. He couldn’t believe what he had just read. The interest rate on his floating rate loan had been revised upwards by a whopping 175 bps (1.75%) without even a stroke of pen (the letter was digitally signed, hence needed no signature!). That meant an increase in loan tenure from 15 years to 20 years.

With so few words, this letter had achieved so much for the bank, almost. If brevity was a virtue, this bank must be its master. Mr. B spoke to his bank “relationship manager” who said she knew nothing of this letter and that Mr. B should contact the banks’ customer care from his registered email id. Customer care auto-replied “Thank you for writing to us. We have received your query. We will reply within 5 working days.” On fifth working day, someone called Mr. B and asked what was the issue. Mr. B thought the “mistake” was about to be corrected. No, the story had just begun. Customer care officer heard Mr. B and reverted after a few days that the change in interest was as per the second proviso to clause 16 of the first schedule of home loan agreement read together with the last footnote printed on the reverse of the home loan sanction letter and that there was no “mistake” at the bank’s end. The interest rate on Mr. B’s loan had actually risen by 1.75%.