Joseph Napolillo

I’m a technology and operations leader with a background that’s taken me from store and multi-site operations to IT and technology leadership. The common thread has always been pretty simple: I like making things work better.

Over the years, I’ve worked across technology, retail operations, customer service, team leadership, infrastructure, cybersecurity, and education. I enjoy figuring out how all the pieces fit together, the people, the process, and the technology, and finding practical ways to make things simpler, more efficient, and easier for everyone involved.

I’ve always been a hands-on person. I’m just as comfortable talking strategy and planning for the big picture as I am rolling up my sleeves and helping solve whatever problem is in front of me. I believe good leadership starts with listening, treating people well, earning trust, and never being too far removed from the actual work.

Technology is a big part of who I am, but I’ve never believed technology should be the answer just because it’s technology. Sometimes the best solution is a better system. Sometimes it’s a better process, clearer communication, or simply getting the right people together and asking, “Why are we doing it this way?”

Outside of work, I’m a lifelong Rhode Islander and lifelong musician. I’ve played music for most of my life, own more guitars than I can reasonably justify, and still believe there aren’t many problems that can’t be helped by good music, a dog nearby, and a little humor.