Nathan Hess is a highly productive, focused, versatile, and humble leader with successes managing large, global, shared services IT operations and implementing technology and service improvement initiatives that measurably advance delivery capabilities, improve profitability, and increase customer satisfaction through attentive listening, pragmatic solutions, and a player-coach leadership style. Nathan has demonstrated an ability to instill accountability throughout an organization and drive key performance outcomes.

_________________________________________________________________________________________

Areas of expertise include:

• Operations Management
• Service Delivery Management
• Organizational Leadership
• Customer Relationship Management
• P&L Management
• Business Transformation & Globalization