Nicolas is passionate about customers and how to make them happy. Before choosing management consulting he has held various positions from strategy to operations. By improving the customer journey, the product, communication, and underlying processes, he maximised revenue and profit.

He has successfully managed challenging projects on different continents collecting some of the highest possible awards for his work. His recent expertise ranges from omnichannel strategy and implementation, customer touch point optimisation and customer value management to digital business model creation and optimisation for start-ups, media, telcos, MSOs, MNOs, and investors.

His team awarded him with the honorary Sheldon Cooper Medal.