Summary
1.Make eye contact and smile.
2.Greet and welcome every guest. 3.Seek out guest contact.
4.Provide immediate service.
5.Display appropriate body language. 6.Preserve “Magical” guest experience. 7.Thank each and every guest.
Erdem Ozdal
. Personal Details
. Address ; 204 E. beverley st. 204 apt 24401 Staunton VA
. . . . .
Married Status ; Married
..
.. Languages
. Turkish
Birth of date Email
Cell phone
; 27 february 1986
; negotiator61@gmail.com
Full professional proficiency
. German
Elementary proficiency
. English
Full professional proficiency
.
Education
Mersin university
Tourism and Travel Services Management
2004 – 2006
(Open)2 organizations
; 540 -849-6822
(540) 688-9009
Mersin Anatolian School Of Hotelier and Tourism
Receptionist, Service, Housekeeping, Main kitchen, Travel agency
2002 – 2004
Organizations
Big opening ( Mardan Palace )
service associate
May 2009 – Present
MEGEP / SVET
Student ( university )
May 2006 – Present
high-quality personnel training projects in the tourism sector 90 days ( Turkey )
15 days ( France )
MEGEP / MTSO
Student
October 2006 – Present
ATTESTATION DE FORMATION Decernee a : ERDEM OZDAL
Les sougsugnes certifient sue le titulaire de cette attestation a participe efficacement a la formation au service en restauration dispensee du 02 au 07 octobre 2006 en france
CertificationS
personal safety and social responsibilities
Disney cruise line
Training in elementary first aid - theory only
Disney cruise line
Personal survival techniques
Disney cruise line
Passenger ship training certificate
Disney cruise line
Fire prevention and Fire fighting - theory only
Disney cruise line
Basic hygiene certification programme
MARDAN PALACE, June 2009 – Present seasonal successfully worker
WOW Hotels, November 2003 – Present GALIEO ( TURKEY)
THY ( Turkish airlines )June 2006 – Present Experience
server - bartender
Disney Cruise Line
April 2011 – Present (2 years 1 month)Orlando, Florida Area
BarTender
Dedeman Holding
December 2010 – May 2011 (6 months)
service associate
Mardan Palace
April 2009 – November 2010 (1 year