Stephen Ngo

Experience

Office Manager, Liberty Tax Service; Folsom, CA - '12 - Current

Responsible for supervising day-to-day operations, as well as provide an excellent level of customer service to gain client referrals and maintain client retention

Office Manager, Insta-Tech Computer Repair; Sacramento, CA - '09-'11

Responsible for supervising day-to-day operations, assignments and caseloads to ensure work is appropriately dispersed, as well as creating recommendations for improvements

Senior Operations Specialist - Outgoing Mail Room, FDI Collateral Management; Sacramento, CA - '07-'08

Responsible for overseeing all outgoing mail processes with volumes of 15k+ a day, including automated letters, fold and inserting of manual letters, and postage

Senior Operations Specialist - Document Management Group, FDI Collateral Management; Sacramento, CA - '06-'07

Responsible for assisting in the management of 40+ employees, reallocating resources to maintain service level agreements and daily departmental productivity reports

Research Agent, FDI Collateral Management; Sacramento, CA - '05-'06

Investigate and locate lost documents by reading system notes, file-room reports, database inquiries and identify, log and report the root cause of errors to management

Title Vault Agent, FDI Collateral Management; Sacramento, CA - '04-'05

Accurately file, pull and locate title documents from the title vault and route them to designated departments

Computer Operator, ARHCU; Rancho Cordova, CA '02-'04

Responsible for running daily, monthly and yearly system jobs and backups on all internal servers and the setup and troubleshooting of employee PC's and work stations

Education

American River College, Sacramento, CA - Currently Enrolled

Florin High School, Sacramento, CA - Diploma, 1999

Skills

MS Office (Outlook, Word, Excel, Power Point)

MS Windows (2000/XP/Vista/7)