I'm a Project and Product Manager with 15+ years in enterprise IT, specializing in the delivery of complex, cross-functional platforms — most recently AI-powered products at Air Canada.

I own both halves of the discipline: product vision, roadmap, and backlog on one side; budgets, forecasting, risk, and stakeholder governance on the other. My work sits where AI product delivery meets rigorous execution, backed by a decade of quality leadership that keeps releases predictable and defect-light.

I've led initiatives spanning Product, Engineering, Design, Legal, Marketing, Operations, external vendors, and unionized stakeholders — translating between each group's priorities and keeping distributed teams aligned to a single plan. What I bring first is a track record of shipping complex programs that stakeholders trust and users rate highly.

Selected work:

🔹 AskAC — Enterprise GenAI Assistant · Owned strategy, roadmap, and end-to-end delivery of an LLM/RAG assistant for 30,000+ employees at a sustained 98%+ satisfaction rate — coordinating Product, Engineering, Legal, Privacy, and Marketing to launch approvals and go-to-market together.

🔹 Contact Centre Modernization · Led multi-vendor delivery (AWS, Rozie AI) of an integrated CRM + Live Chat + AI-agent platform, aligning six stakeholder groups — including unions, whose requirements I treated as first-class acceptance criteria — for smooth floor adoption, on budget.

🔹 Enterprise QA Governance · Governed quality across 10+ concurrent programs and built the organization's first centralized QA scorecard for IT leadership — cutting post-release defects 30%.

Certifications: PMP · PMI-ACP · CSPO · ISTQB CTAL · PgMP (in progress)

Currently exploring Senior Project / Program / Delivery Manager roles. Best reached by email or LinkedIn.