Nikki Hope Dunagan

I am both a writer and a designer. I use storytelling to cultivate relationships between consumers and brands. As a lover of words, I create concise messages for clients in both product and marketing copy. I facilitate design-thinking workshops, helping clients to empathize with their users. I create conversation flows for chatbots & digital assistants, and am considered a thought-leader for the practice of Conversation Design.

I have experience working in various industries including finance, automotive, hospitality, sports/entertainment, weather, restaurant, real estate and retail.