Niño P

Seasoned IT Professional

Greetings, I’m Nino. I’m an IT professional. You can hire me with a click on the button above.

Work Experience

  • IT Manager
  • IT Systems Admin (MSP)
  • IT Support Specialist (MSP) - TheCompuLab
  • Independent Contractor - Microsoft
  • Situation Manager for Johnson and Johnson - Atos
  • Technology Analyst - UnitedHealth Group - Optum Global Solutions
  • Tech III, Helpdesk - Convergys
  • Customer Account Executive - Accenture
  • Technical Specialist - 1and1 Internet
  • Software Test Lead - Lexmark Research and Development Corporation

Services Offered

System Administration and Support

  • Microsoft 365 Administration: Skilled in configuring and managing Office 365 environments, including Exchange, SharePoint, and OneDrive.
  • Helpdesk Support: Provide both remote and on-site technical support, addressing issues related to applications, network devices, and various operating systems (Windows, Mac, Linux).

Ticket Management and Customer Service

  • Efficient Ticket Resolution: Experienced in ticket management systems, consistently meeting SLA requirements and reducing backlogs to ensure timely customer inquiry resolution.
  • Exceptional Customer Service: Committed to delivering top-notch support by actively engaging with clients to explain solutions and offer professional guidance.

With a strong emphasis on high-quality IT services and a commitment to customer success, I help organizations leverage technology to achieve their strategic goals.