Nishant Agarwal
Business Head in Mumbai
Nishant Agarwal
Business Head in Mumbai
Nishant Agarwal is an accomplished marketing and digital transformation professional with over 13 years of experience driving revenue growth, product strategy, and customer experience innovation. Currently serving as the Senior Vice President and Head of Digital Business at Kotak Securities Ltd in Mumbai, India, Nishant has demonstrated expertise in conceptualizing, executing, and optimizing end-to-end digital journeys for enhanced customer satisfaction, cost efficiency, and business growth.
Throughout his career, Nishant has held leadership positions at prominent organizations such as IDFC FIRST Bank and KPMG, where he led comprehensive digital transformation initiatives and served as a strategic consultant to CXOs. His proven track record includes developing strategic business plans that resulted in significant increases in new user activation and market share, as well as spearheading innovative product launches like "Trade Free Youth" and "Trade Free Pro."
Nishant's core competencies lie in digital product development, growth marketing, customer journey innovation, and fintech alliances. He is skilled in stakeholder engagement, risk management, and driving scale through strategic partnerships. With a strong background in financial modeling and cross-functional team leadership, Nishant has consistently delivered impressive results, such as improving NPS scores and reducing costs through digital onboarding journeys.
Nishant holds a Post Graduate Diploma in Business Management (PGDBM) from XLRI School of Business and Human Resources and a Bachelor of Technology (B.Tech) in Chemical Engineering from IIT - Bombay. He has also earned a certification in "Strategy in Digital Era" from the Indian School of Business (ISB), Hyderabad.
Known for his ability to collaborate effectively with marketing and product teams, Nishant is a results-driven leader who continues to drive digital transformation and customer-centric innovation in the industry.