Nizaam Jacobs

Results-driven Call Centre and Operations Leader with over 10 years of experience managing high-volume customer service, technical support, and multi-channel campaign operations in fast-paced environments across retail and financial services.
I excel at building and leading high-performing teams, optimising processes, and using data to deliver measurable improvements in efficiency, customer experience, and business results. My expertise spans SLA management, workforce planning, performance analytics, dashboard development, and operational campaign execution.
Recent Experience
Most recently, I served as Campaign Manager at P3 People (May 2025 – May 2026), where I led multi-channel operational campaigns, built performance dashboards, and provided actionable insights to drive customer engagement and conversion.
Previous roles include:
MIS Analyst at Amplify5 – Designed automated reporting systems and executive scorecards that improved decision-making and operational efficiency.
Operations Manager – Call Centre at Virtusell – Managed 60+ remote agents, quality assurance, training, and recruitment.
Business Unit Leader (Call Centre Manager) at DirectAxis – Led a 49-agent operation, consistently delivering on service levels, productivity, and customer satisfaction.
Key Strengths
• Call Centre Leadership & Team Development
• Campaign Management & Execution
• Customer Experience (CX) & SLA Management
• Workforce Planning & Scheduling
• Performance Analytics & MIS Dashboards
• Advanced Excel & Data-Driven Insights
• Process Optimisation & Operational Excellence
Based in Cape Town and immediately available for new opportunities. I’m particularly interested in senior operations, campaign management, or MIS/analytics roles where I can continue delivering strong results through great teams and smart data use.
Open to permanent roles, contract work, or interesting projects. Let’s connect!